Our Privacy Policy

Developer: Broadwing Consulting

Last Updated: July 10, 2026

This Privacy Policy describes the policies and procedures of Broadwing Consulting (the “Company”, “We”, “Us” or “Our”) regarding the collection, use, and disclosure of Your information when You use The Netizen mobile application (the “Service”).

Note: This application is hosted and maintained by Broadwing Consulting. For any inquiries regarding this policy or the application, please contact us at [email protected].

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

We collect several types of information to provide and improve our Service for grievance tracking and civic engagement.

• Personal Data: We collect your name and email address, which are required for account creation, communication, and managing your grievance reports.

• Usage & Diagnostic Data: We may collect information on how the Service is accessed and used, including device identifiers, browser type, and diagnostic crash logs. This helps us monitor performance and resolve technical issues.

• Location Data: With your permission, we collect precise location data to map local reports and provide relevant civic context.

• Photos: You may upload photos to support your grievances. These are shared with our backend services solely for the purpose of verifying reports and improving the Service.

Use of Data

Broadwing Consulting uses the collected data to:

• Maintain and operate the Service.

• Process and track citizen grievances effectively.

• Provide customer support and developer communications.

• Prevent fraud and ensure system security.

• Monitor usage trends to enhance app performance and stability.

Data Retention and Deletion

We are committed to maintaining data minimization.

• Retention: Data is processed and stored only as long as necessary for the purposes outlined in this policy. Generally, your data is automatically cleared or anonymized within 90 days.

• Your Rights: You have the right to request the deletion of your account and associated data. You may submit a formal request via our secure portal here: Request Data Deletion.

Security of Data

The security of your data is a top priority. All data collected by the Service is encrypted in transit using industry-standard protocols. Please note, however, that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your Personal Data, we cannot guarantee its absolute security.

Disclosure and Third Parties

We may disclose your personal data in the good faith belief that such action is necessary to:

• Comply with a legal obligation or lawful government request.

• Protect and defend the rights or property of Broadwing Consulting.

• Prevent or investigate possible wrongdoing in connection with the Service.

• Service Providers: We may employ third-party companies to facilitate our Service (e.g., hosting providers, map services). These parties have access to your data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]

• By visiting our website: https://www.afilimart.com/netizen-privacy-policy